1. Who we are
Manphool Dairy ("we," "our," "us") is a family-run dairy business based in Ward no. 13, Pilibanga, 26 STG Ward no. 13, Hanumangarh, Rajasthan 335803. We are committed to protecting your personal information and being transparent about how we use it.
2. Information we collect
2.1 Information you give us
When you create an account, place an order, or contact us, we may collect:
- Your name
- Phone number
- Email address
- Delivery address
- Payment information (for record keeping)
- Order preferences and history
2.2 Information we collect automatically
When you use our website, we may automatically collect:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on our site
- Referring website
3. How we use your information
We use your information solely for the following purposes:
- To process and deliver your orders
- To manage your account and subscriptions
- To send delivery updates, invoices, and important service messages
- To respond to your queries and provide customer support
- To improve our products, services, and website
- To comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Cookies and tracking
Our website uses cookies to remember your preferences and to understand how visitors use our site. You can disable cookies in your browser settings; however, certain features of the site may not function properly without them.
5. Sharing your information
We may share your information only in the following limited circumstances:
- Delivery personnel: Your name, address, and phone number are shared with our delivery team to fulfill your order.
- Service providers: Trusted partners who help us operate our business (e.g., payment processors), bound by confidentiality.
- Legal requirements: When required by law, court order, or government authority.
- Business transfer: In the unlikely event of a merger, acquisition, or sale of assets.
6. Data storage and security
We take reasonable steps to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Information is stored on secure servers and access is restricted to authorized personnel only.
However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
7. Data retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. You may request deletion of your account at any time.
8. Your rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your information (subject to legal obligations)
- Opt out of promotional communications at any time
- Withdraw consent to data processing (where applicable)
To exercise any of these rights, please contact us at +91 98541 20636 or info@manphooldairy.com.
9. Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
10. Marketing communications
With your consent, we may occasionally send you updates about new products, seasonal offers, or community news. You can opt out at any time by replying "STOP" to our messages or contacting us directly.
11. Third-party links
Our website may contain links to third-party sites (such as our social media pages). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing any information.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Grievance officer
In accordance with applicable Indian law, any grievances or complaints regarding this Privacy Policy or the handling of your personal data may be directed to:
- Name: Manphool Dairy Grievance Officer
- Phone: +91 98541 20636
- Email: info@manphooldairy.com
- Address: Ward no. 13, Pilibanga, 26 STG Ward no. 13, Hanumangarh, Rajasthan 335803
- Hours: 6:00 AM – 9:00 PM, all days
14. Contact us
If you have any questions about this Privacy Policy or our data practices, please reach out:
- Phone: +91 98541 20636
- Email: info@manphooldairy.com
- Address: Ward no. 13, Pilibanga, 26 STG Ward no. 13, Hanumangarh, Rajasthan 335803